Managementsysteme

Management Systems

The HGK Group uses various management systems to control and further develop its structures and processes, to comply with standards and laws and to recognise and avert risks. It thus also fulfils the special responsibility that is borne by public companies such as Häfen und Güterverkehr Köln AG. The systems increase the transparency of business activities and can thus contribute to a continuous improvement of the structures and processes within HGK.

Management systems are implemented with the following focus areas

  • Occupational safety
  • Compliance
  • Data privacy
  • Whistleblower management
  • Security of information
  • Sustainability
  • Quality
  • Reporting-based internal control system
  • Risk management
  • Environment

Quality Management

HGK has been certified in accordance with the European quality management standard ISO 9001 since July 1998 and passes regular re-audits.
In August 2021 the services for railway companies (EVU) and port operations, procurement and personnel management, the rail vehicle workshop, the rail network operation and maintenance as well as the signalling departments were all successfully re-audited.

DIN ISO 9001 Siegel

Information Management

The public image of Häfen und Güterverkehr Köln AG and its subsidiary and affiliate companies is determined to a significant extent by the appearance, actions and conduct of its employees and all other representative persons. Compliance with legal regulations and company guidelines as well as the fight against corruption are of great importance. As part of the introduction of a Group compliance organisation in the Stadtwerke Köln Group, a whistleblower management system has also been set up.

This procedure serves to protect the persons providing information and to ensure transparency and appropriateness of the whistleblowing process. This system is aimed at both employees of HGK Group companies and external parties.

Facts recorded

The whistleblower system can be used to report information on unauthorised business practices and breaches of internal and external guidelines. These also include in particular information about:

  • Criminal and administrative offences,
  • Cases of suspected money laundering,
  • Violations of data privacy,
  • Violations in the supply chain such as human rights or environmental protection risks and infringements of human rights or environmental-orientated obligations within the meaning of the German Supply Chain Act (LkSG),
  • Violations of supervisory law
  • Violations of competition law and
  • other compliance incidents.

General customer concerns and complaints regarding our products and services should be directed to the relevant customer services department.

Contact Points

Various internal reporting contact points are available where you can submit your information.

Our electronic reporting system "AdvoWhistle" can be used at any time to provide information:

AdvoWhistle

Compliance organisation of Häfen und Güterverkehr Köln AG

Frank Wichter Rechtsanwalt

Internal contact person:

Rechtsanwalt (syndicated lawyer)
Frank Wichter, LL. M.
Compliance representative
Häfen und Güterverkehr Köln AG
Am Niehler Hafen 2
50735 Cologne

Telephone: + 49 221 390-1060
Mobile: + 49 176 139 023 90
E-mail: frank.wichter(at)hgkgroup.de

Ombudspersons

Information relating to HGK AG and its German affiliates:

Independent ombudsperson:

Rechtsanwalt
Dr Lutz Nepomuck
GAZEAS NEPOMUCK Rechtsanwälte
Partnerschaftsgesellschaft mbB
Theodor-Heuss-Ring 34
50668 Cologne

Telephone: +49 221 975 858-285
Mobile: + 49 173 323 972 3
E-mail: Ombudsmann.Stadtwerke­KoelnKonzern@gazeas.de

Information regarding HGK Shipping GmbH's shareholdings in the Netherlands

Information regarding affiliates of HGK Shipping GmbH in the Netherlands:

Independent ombudsperson:

Arbo Unie B.V.
Team Ongewenste omgangsvormen en Integriteit
Postbus 85101
3508 AC Utrecht, Netherlands

Telephone: +31 88 272 6026
E-mail: vertrouwenspersoon(at)arbounie.nl

External contact points

In connection with the option of providing information by e-mail, we ask you to bear in mind that complete confidentiality cannot be guaranteed owing to a lack of encryption and other factors.

Information can also be submitted to the external reporting office of the Federal Office of Justice (Bundesamt für Justiz). Click here to go to the external reporting office.

In addition, for violations of supervisory law, the Federal Financial Supervisory Authority (BaFin) pursuant to Section 21 HinSchG (Whistleblowing Act) and for violations of competition law the Federal Cartel Office (BKartA) pursuant to Section 22 HinSchG are available as external reporting offices.

Rules of procedure

The whistleblower system in the HGK Group is based on rules of procedure. The rules of procedure are available in German only.

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